SURVEY

Dear valued customer, we are interested in evaluating your level of satisfaction with the services provided by your XENCO Laboratories Team. With that intention in mind, we have created the following survey. Your feedback would be greatly appreciated and will help us to continue to improve our level of quality and service. Thank your in advance for your time and cooperation!

Please use the following rating scale to evaluate XENCO Laboratories when applicable:

You name:

Company:

Phone number:

Email:

City where the rated lab is located:


1) How would you rate your overall experience with this lab from 1 (far below expectation) to 4 (exceeds expectations)?

1 2 3 4 X

2) Who is your Project Manager?


3) How do you rate his/her overall customer service skills?

1 2 3 4 X

4) How would you rate each the following aspects of our services:

The overall quality of sample kits:
1 2 3 4 X
   
Timeliness of report:
1 2 3 4 X
   
Quality of data:
1 2 3 4 X
   
Availability of data deliverables (e.g. EDD):
1 2 3 4 X

5) Have you been offered the possibility of accessing DATALINK, our real-time online report service?

YES NO

If you have used it, how would you rate the service?

1 2 3 4 X

6) How would you rate the technical level of XENCO Laboratories (i.e., technical knowledge and competence, innovation of services, ability to meet regulatory demands, etc..)?

1 2 3 4 X

7) How do you rate the competitiveness of our pricing compared to other labs?

1 2 3 4 X

8) Do you use Xenco for all your testing needs?

YES NO

We would love to know more about your experience with XENCO Laboratories! Please feel free to expand your answers or address other issues in the space provided below: